Welcome to: Usha Shriram

1. The AMC PLAN - A will cover replacement of Cartridges (Prefilter, Precarbon, Sediment, Postcarbon and Membrane) once during the contract period. Any additional replacement of catridges/membrane will be against payment only.

2. The AMC PLAN - B will cover replacement of Cartridges (Prefilter, Precarbon, Sediment & Postcarbon) once during the contract period. Replacement of Membrane and any additional cartridges will be done against payment only.

3. Electrical Parts like Pump, Adaptor, Solenoid Valve, UV Lamp, Switches are covered under both AMC plans A & AMC plan B.

4. All complaints/service calls must be registered only at the Customer Care Number of USEPL.

5. Payment for the AMC will have to be made in advance before the commencement of the contract.

6. The contract will be valid for the period as mentioned on USEPL Contract form.

8. The defective electrical parts will be replaced by compatible/ reconditioned working spares having performance parameters equivalent to new spares. Replacement of parts done under this contract does not constitute a sale and the parts replaced shall be the sole property of USEPL.

9. USEPL reserves the rights to refuse repair/service of the equipment if the Serial Number on the product is missing/defaced/tempered.

10. The contract will not cover visits/ replacement of parts under the following circumstances:

- Damages caused to the equipment by or due to floods, fire, accident, riots, breakage, pests, improper or negligent use, tempering etc.

- Damage caused to the equipment due to failure to observe the operating instructions and precautions as in user manual.

- Defects due to usage of non recommended spares

- Defects/ failures resulting from servicing/ repairs done by a person other than authorized representative of the company.

- Damages to Plastic/Bakelite/Rubber parts and plumbing fittings are not covered under this contract.

11. Service and spares for above case at S.No. 10 will be on chargeable basis.

12. In case the AMC is entered after the expiry of Warranty period or of previous contract, the equipment will be checked to verify that it is in proper working condition. In case of any defects, the customer will pay the necessary charges in the first instance for rendering the unit in proper working condition.

13. Acceptance/Renewal of the contract will be at the sole discretion of USEPL.

14. This contract is offered only within the municipal limits of city/town of USEPL authorized service providers. AMC, if taken in other areas, will involve additional conveyance charges as applicable.

15. This Service is not applicable where the water purifier is used for commercial purpose.

16. Visit by our service technician will be made within reasonable time from the receipt of complaint at our Customer Care Number. However USEPL will not be liable for losses due to any delay.

17. USEPL shall not be liable for death/ injury/ consequential damage to any person or loss/ damage to any property caused as a result of equipment failure , breakdown or accident or fire or any other circumstances beyond the control of USEPL.

18. This contract is not terminable before the expiry period nor transferable in the event of resale/ gift to any other person.

19. Terms & Conditions and Pricing are subject to change without any notice.

20. All disputes will be subject to New Delhi jurisdiction.

TERMS & CONDITIONS